Uniting payors, providers, and pharmacies for seamless care.
53M+
Members supported
100%
Compliance Rate
- Strategy
- Web
- App
Most apps do not fail on launch day. They decay between releases, until an OS update, a security gap or a slow API starts costing you users. Ailoitte is an application maintenance company that monitors, patches, fixes and updates live apps on fixed monthly SLAs, whether we built them or not. Our application maintenance services cover iOS, Android and web apps, plus the backend and APIs behind them.
Not sure what state your app is in? Start with a free App Health Check. You keep the report either way.
Under 15 minutes
To acknowledge a critical incident
24/7 monitoring
Crashes, latency and security alerts
Fixed monthly SLA
No hourly billing surprises
Our app maintenance services cover monitoring, security patching, OS and device updates, bug fixing, incident response and small enhancements.
Critical incidents are acknowledged in under 15 minutes and hot-fixed within 24 hours, with every target written into your SLA.
Cover starts from $1,500 a month for a single-platform app. Most teams spend 15 to 20 percent of the build cost a year.
A named senior engineer owns your codebase, backed by iOS, Android, web and cloud specialists. No junior bench on production.
Most of our maintenance clients come to us that way. A free App Health Check documents the app before we take it over.
Your code, credentials, pipelines and documentation stay yours. At exit we run a clean handover, with no lock-in.
App maintenance services are the ongoing work that keeps a live application stable, secure and compatible after launch. That covers performance monitoring, security patching, OS and device updates, bug fixing, incident response and small enhancements. Most teams do not need more features. They need someone to own what is already live.
Apps decay even when nobody touches them. Apple and Google ship a major OS every year, libraries go out of date, and both stores keep raising the bar. Since April 2026, every App Store upload must be built with Xcode 26. From 31 August 2026, Google Play updates must target Android 16, and older apps stop appearing to new users on newer phones.
Support and maintenance are two halves of the same job. Support is reactive: someone answers when a user hits a problem. Maintenance is proactive: patching, updating and tuning before anyone notices. Our application maintenance and support services run both under one agreement, for the app, the backend and the release pipeline.
We look after apps we built and, more often, apps we did not. As a mobile app maintenance company that also covers web platforms and the cloud behind them, we keep one SLA and one escalation path for the whole stack. Your code stays yours, under full IP ownership.
Send us the app name and platforms. We will check its SDK targets, dependencies and crash rate for free.
Uptime is the product. Apna has to stay fast on budget phones and patchy networks for tens of millions of job seekers. AssureCare needs compliance-grade change control for 53M+ members. BankSathi ships security patches on a steady cadence at national scale. See the full portfolio or every published case study.
Tell us the users, the platforms and what has gone wrong lately. A senior engineer will tell you what cover it needs.
Product leaders on working with the team that keeps their apps live. Every reference is signed and can be read in full.
Founder & CEO @Mana
It's fair to say that we didn't just find a development company, but we found a team and that feeling for us is a bit unique. The experience we have here is on a whole new level.
Head Of Product, Apna
We brought Ailoitte in when what we had was an idea rather than a product, and they built the first version from scratch. They understood our requirements immediately and built the team we wanted, on time and on budget. Ailoitte was never a one-project supplier for us. We kept them.
Product Leader, Quantiphi Inc · Boston
Ailoitte helped us ship our MVP in record time, and the launch was a success. Sunil was personally involved throughout to keep execution smooth. What impresses me most is that the team operates as an extension of our own.
Director, Dr. Morepen
They truly understood our vision of putting 'Health in Your Hands' and brought it to life through a beautifully designed, intuitive app. Their team was skilled and aligned with our mission every step of the way.
CEO, Banksathi
We had a concept and no product. Ailoitte built it from the first MVP through to the version that found its market. We ran the engagement on a time-and-materials basis, with their engineers working inside our team rather than at arm's length. Their commitment to quality and attention to detail truly set them apart.
Founder & CEO, OpenFactor Technology Group · Johannesburg
We came to Ailoitte with a capacity and skills problem, not an idea problem. Six of their people delivered our digital lending marketplace, the web portal and both mobile apps, to specification. I would rate them eight out of ten on project performance, and we are on our third project with them.
Head of Operations, Koovs.com, at the time of the engagement
I have worked in ecommerce for fourteen years and this was my first seamless experience with a technology team. They built our iOS and Android app and replaced the old one, confirming every milestone without us ever having to chase.
Lead Product Manager, LinkOMed · United Kingdom
Ailoitte were the driving force behind the success of LinkOMed's MVP launch. Their dedication and teamwork were truly remarkable, and I was grateful to witness the seamless collaboration that overcame every challenge during development.
Co-Founder & CEO, Tripeers Tech · Mangaluru
They did not simply build to the specification. Where they disagreed with our technology choices they proposed alternatives with sound reasoning, which we accepted. Commitments were kept almost every time, and where the team hit a blocker they raised it rather than working around it quietly. A great technology partner, and I would recommend them.
Founder & CEO, AI Innovations Hub
Over six months they produced the site, the tools database with search and filtering, user accounts, a CMS with training for our team, SEO and analytics. What stood out was that nobody behaved like a contractor. When we hit problems they would contact third-party support services on our behalf to get things resolved.
CEO, Sanskritly
They executed the core requirements effectively and contributed several valuable suggestions that strengthened the overall solution. Their recommendations on architecture for our voice recognition workflows improved performance, scalability and long-term maintainability.
Co-Founder, Reveza
Their team delivered seamless AI integration and a user-friendly experience that our clients love. We've seen a clear 25% boost in in-store engagement and loyalty.
Co-Founder & CEO, SupDup
A referral brought us to Ailoitte after we had evaluated around five firms. The project started with workshops that gave them a clear view of what we wanted to achieve. Their project management and team spirit are outstanding.
Our application maintenance services cover six work streams under one SLA: the app, the backend and the release pipeline. Not sure which ones you need? Tell us what keeps breaking.
Round-the-clock tracking of crash-free sessions, cold start, API latency and memory, with regressions fixed before users report them.
Dependency and CVE patching, OWASP-aligned reviews, certificate and key rotation, and evidence packs for your auditors.
Testing against iOS and Android betas and shipping compatibility releases before new OS versions and store SDK deadlines arrive.
Triage, root-cause analysis and hot-fixes within SLA, with a documented escalation path for critical incidents.
A monthly allowance for improvements, so the product keeps moving forward instead of only standing still.
When an app costs too much to keep patching, we modernise it layer by layer instead of betting on a risky full rebuild.
Most maintenance vendors sell you a ticket queue. Ours is AI-native: agents watch your crash streams, logs and store reviews around the clock, and senior engineers fix the cause, so the same problem stops coming back.
Agents do the watching and the repetitive checks. People make every decision that touches production. These four habits are the difference.
Agents read crash streams, logs and store reviews, link them to recent releases and point to the likely cause, not just the symptom.
Each patch runs automated device and regression suites before release, so a fix never turns into the next incident.
One senior engineer owns your codebase and its history. No rotating strangers and no junior bench learning on your production app.
Every change is reviewed, logged and traceable, with a rollback ready, so audits use records you already have.
You pay for the response time your product actually needs. Support keeps users unblocked while maintenance keeps the product healthy, and the two run side by side.
Targets are agreed per tier and written into your SLA.
| Level | What it covers | Target and pricing |
|---|---|---|
| L0 Self-service | Product and technical documentation, FAQs and a searchable knowledge base, kept current as the app changes. | Fewer tickets reach the team. Priced as a one-off setup plus upkeep. |
| L1 Respond | Request intake across channels, triage, basic user issues and status updates until each one is closed. | Basic issues resolved in under 30 minutes. Per ticket, or inside the retainer. |
| L2 Maintain | Environment and account admin, log investigation, root-cause analysis, configuration fixes and releases. | Serious incidents resolved in under 8 hours. Per ticket, or fixed monthly. |
| L3 Own the code | Complex defects fixed in code and database, full patches and hot-fixes, and fixes to custom features. | Critical hot-fixes in under 24 hours. Fixed monthly subscription. |
Tell us the platforms, the user numbers and the support hours you need. Within 12 hours a senior engineer sends a fixed monthly price and the SLA tier we recommend.
A fixed monthly price tied to an SLA. You are buying uptime and stability, not hours logged against a ticket.
Monitoring flags regressions first, instead of waiting for a one-star review or an angry support email.
Every change reviewed, logged and traceable, under our ISO 27001 certified process, with evidence ready when auditors ask.
We document the architecture and the release process, so knowledge lives in your records, not in one person's head.
App, backend, APIs and cloud covered under a single agreement with one escalation path.
What breaks, and what it costs, depends on the sector. Healthcare apps need HIPAA change control and audit evidence. Fintech apps need PCI-aware patching and fast security fixes. eCommerce apps need to survive sale-day traffic. Logistics apps must keep tracking when networks drop. These are the sectors where maintenance protects the most revenue.
Tell us the rules you work under and your busiest days. We will tell you which cover fits.
Setting up application maintenance and support services takes one to two weeks end to end. Urgent security or stability problems are triaged on day one, alongside onboarding.
Days 1 to 3. We audit the code, security, performance and infrastructure, then send a findings list and risk rating that is yours to keep.
About 5 days. Support hours, levels, response targets, KPIs, escalation paths and the fixed monthly price, all written down.
About 4 days. Knowledge transfer from your team or previous vendor, runbooks documented, least-privilege access and monitoring switched on.
Ongoing. Patches, fixes and compatibility releases every 2 to 4 weeks, each one tested and peer reviewed before it ships.
Monthly. A KPI report against every SLA target, a quarterly scope review, and cover scaled up or down within 2 to 4 days.
The platforms we keep live are below. Behind them, we monitor with Firebase Crashlytics, Sentry, Datadog, New Relic and Grafana. We test with Appium and XCTest, scan with Snyk against OWASP MASVS, and release through GitHub Actions and Fastlane.
App maintenance typically costs 15 to 20 percent of the original build cost each year. We price our application maintenance services as a fixed monthly retainer tied to your SLA. Essential cover for a single-platform app starts from $1,500 a month. Growth cover for both platforms and the backend starts from $3,500. Enterprise cover for regulated or high-traffic apps starts from $7,500.
There are four ways to pay. Per ticket suits L1 and L2 support with changing volume. A fixed monthly fee suits ongoing L3 cover and is the most common choice. Capped time and materials suits bigger enhancements, and a mixed model combines them.
Six factors set your monthly figure, and a free App Health Check tells you exactly which ones apply.
One platform, both, or the app plus its backend and cloud infrastructure.
Business-hours cover (8/5 or 12/5) costs less than 24/5 or 24/7 on-call.
Hour-level SLAs on critical incidents need more engineers on standby.
A well-built app costs less to keep. Heavy technical debt costs more until it is paid down.
HIPAA, PCI DSS or SOC 2 reporting adds audit evidence and documentation work.
A bigger monthly allowance for improvements means a bigger retainer.
Pick the route that matches where your app is today. Each one ends in the same place: a written SLA and a senior owner for your code.
A few days of auditing code, security, performance and releases, then a prioritised findings list and a recommended SLA tier.
For when you are not sure what shape the app is in.
Monitoring, patching, fixes and compatibility releases on a fixed monthly fee, with response targets written down.
For a live app that needs steady, predictable cover.
We coordinate knowledge transfer with your outgoing team, document what is missing and run in parallel so cover never drops. Need extra hands instead? Hire dedicated developers.
For when the people who built it have moved on.
Numbers you can hand to your board, not a list of closed tickets.
Response and resolution times against every SLA target, including any misses and the reason for each.
What happened on each significant incident, why, and the change made so it cannot happen again.
Patches applied, CVEs closed, scan results and compliance evidence ready for your auditors.
Crash-free sessions, cold start, API latency, memory use and the store rating trend.
Planned against actual effort, so you can see exactly where the retainer went.
Open risks and technical debt, with the order we recommend fixing them in.
The free App Health Check gives you a baseline for each metric before you sign anything.
We provide application maintenance services to clients across the USA, UK, UAE, Australia, Canada and Europe. Support hours of 8/5, 12/5, 24/5 or 24/7 are set by tier, and time-zone overlap is agreed at kickoff. Out-of-hours incidents go to a named on-call rotation with a documented escalation path.
Handing over production is a trust decision. Meet the team, see our awards, and read our ISO 27001 and ISO 9001 certificates.
Headquarters, and home to our in-house support engineers, SREs and QA team.
L-148, 5th Main Road, Sector 6, HSR Layout, Bengaluru, Karnataka 560102
Our US entity, for contracts, invoicing and on-call cover in North American hours.
8 The Green, STE R, Dover, DE 19901
App maintenance typically costs about 15 to 20 percent of the original build cost per year. We price it as a fixed monthly retainer tied to an SLA, so a small app on essential cover starts lower and enterprise apps with 24/7 response cost more. You get the exact figure after a free App Health Check.
24/7 monitoring and alerting, crash and performance fixes, security patching and dependency updates, OS and device compatibility releases, incident response within SLA, app store resubmissions, and a monthly report. Small enhancements are included up to an agreed allowance; larger features are scoped separately.
Yes, and most of our maintenance clients come to us exactly that way. We start with an App Health Check that audits the codebase, security, dependencies, and infrastructure, then document everything so there is no tribal-knowledge risk before we take over.
Support is reactive, responding to user issues and incidents within an agreed SLA. Maintenance is proactive, patching security, updating dependencies, keeping the app compatible with new OS versions, and improving performance before users notice. We provide both under one agreement.
Typically within one to two weeks. The App Health Check takes a few days, then onboarding, access handover, and monitoring setup follow. Critical security or stability issues can be triaged immediately, in parallel with onboarding.
Yes. We maintain native iOS and Android apps, cross-platform React Native and Flutter apps, and the backend and APIs behind them, under a single SLA rather than separate vendors per platform.
Yes. We work under NDA with least-privilege access, encrypted credentials, and no data retention. You keep full IP ownership, and we follow ISO 27001 and SOC 2 practices with documented access controls and audit trails.
Critical incidents are acknowledged within minutes and hot-fixed typically within 24 to 48 hours. High-priority issues are resolved in the current cycle, standard items in the next scheduled release. Exact targets are agreed per tier and written into the SLA.
Yes. Every month you receive crash-free rate, performance and cold-start metrics, security patches applied, incidents and resolution times against SLA, work completed, and recommended priorities for next month.
Yes, this is one of the most common reasons teams call us. The App Health Check reverse-documents the architecture, dependencies, and deployment process, so the knowledge lives in documentation rather than in one person’s head.
Yes. Enterprise cover includes 24/7 monitoring, priority incident response, compliance reporting for HIPAA, PCI DSS, or SOC 2 scope, MDM and enterprise distribution support, and integration maintenance with ERP, CRM, and identity systems.
Yes. Where an app is too dated to maintain economically, we modernise incrementally, migrating from Objective-C or Java to Swift or Kotlin and replacing the weakest layers first, so you avoid a risky full rebuild while cutting maintenance cost.
Both. We maintain the mobile or web client plus the backend, APIs, and cloud infrastructure behind it, because most incidents originate server-side. One SLA covers the whole stack.
Typically: first response and resolution time against SLA, crash-free session rate, cold-start and API latency, patches applied and CVEs closed, escaped defects, uptime, and store rating trend. We welcome KPI suggestions and tailor the set per project, then report on the cadence you prefer.
Yes, typically within 2 to 4 days, via a short addendum to the existing SLA rather than renegotiating the contract. We also run quarterly reviews to check the scope still matches what you actually need.
We cover 8/5, 12/5, 24/5, and 24/7 depending on tier. Time-zone overlap is agreed at kickoff, and out-of-hours cover uses a documented on-call rotation with named escalation contacts.
Per-ticket suits L1 and L2 support with variable volume, fixed monthly suits ongoing L3 cover and is the most common, capped time and materials suits feature evolution, and a mixed model combines them for long-term partnerships.
Yes, regularly. We coordinate knowledge transfer with your outgoing vendor, document what is undocumented, and run both in parallel briefly if needed so there is no coverage gap during the handover.
You keep everything. All documentation, credentials, pipelines, and code remain yours, and we run a structured handover to your team or your next partner. No lock-in and no retained access.
Application maintenance services keep a live app secure, stable and up to date after launch. They cover monitoring, security patches, OS and device updates, bug fixes, incident response and small improvements, usually under a fixed monthly SLA. Any business with an app real customers depend on needs them, especially after each new iOS or Android release, when the original developers have moved on, or when the app handles payments or personal data. At Ailoitte, cover starts from $1,500 a month for a single-platform app, and critical incidents are acknowledged in under 15 minutes. If someone else built your app, a free App Health Check documents it before we take over.
Send it with the app name and platforms, and a senior support engineer will reply, usually the same day.
Start with a free App Health Check. You get a prioritised findings report, a risk rating and a recommended SLA tier, with no obligation. Our app maintenance services begin only when you are sure the cover fits.
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"Ailoitte understood our requirements immediately and built the team we wanted. On time and budget. Highly recommend working with them for a fruitful collaboration."
Head of product, Apna
USAEduTech
My experience working with Ailoitte was highly professional and collaborative. The team was responsive, transparent, and proactive throughout the engagement. They not only executed the core requirements effectively but also contributed several valuable suggestions that strengthened the overall solution. In particular, their recommendations on architectural enhancements for voice‑recognition workflows significantly improved performance, scalability, and long‑term maintainability. They provided data entry assistance to reduce bottlenecks during implementation.
CEO, Sanskritly
IndiaFinTech
On paper, Banksathi had everything it took to make a profitable application. However, on the execution front, there were multiple loopholes - glitches in apps, modules not working, slow payment disbursement process, etc. Now to make the application as useful as it was on paper in a real world scenario, we had to take every user journey apart and identify the areas of concerns on a technical end.
CEO, Banksathi
IndiaHealthTech
“Working with Ailoitte was a game-changer for us. They truly understood our vision of putting ‘Health in Your Hands’ and brought it to life through a beautifully designed, intuitive app. From user experience to performance, everything exceeded our expectations. Their team was proactive, skilled, and aligned with our mission every step of the way.”
Director, Dr.Morepen
IndiaRetailTech
“Working with Ailoitte was a game-changer. Their team brought our vision for Reveza to life with seamless AI integration and a user-friendly experience that our clients love. We've seen a clear 25% boost in in-store engagement and loyalty. They truly understood our goals and delivered beyond expectations.”
Co-Founder, Reveza
IndiaHealthTech
“Ailoitte truly understood our vision for iPatientCare. Their team delivered a user-friendly, secure, and scalable EHR platform that improved our workflows and helped us deliver better care. We’re extremely happy with the results.”
CMO, iPatientCare
IndiaEduTech
"Working with Ailoitte was a game-changer for us. They truly understood our vision of putting ‘Health in Your Hands’ and brought it to life through a beautifully designed, intuitive app. From user experience to performance, everything exceeded our expectations. Their team was proactive, skilled, and aligned with our mission every step of the way."
Director, Dr. Morepen
You have a Vision, we are here to help you Achieve it!
It's fair to say that we didn't just find a development company, but we found a team and that feeling for us is a bit unique. The experience we have here is on a whole new level.
Founder & CEO, Mana
We came to Ailoitte with a capacity and skills problem, not an idea problem. Six of their people delivered our digital lending marketplace, the web portal and both mobile apps, to specification. I would rate them eight out of ten on project performance, and we are on our third project with them.
Founder & CEO, OpenFactor Technology Group
We brought Ailoitte in when what we had was an idea rather than a product, and they built the first version from scratch. They understood our requirements immediately and built the team we wanted, on time and on budget. Ailoitte was never a one-project supplier for us. We kept them.
Head of Product, Apna
We had a concept and no product. Ailoitte built it from the first MVP through to the version that found its market. We ran the engagement on a time-and-materials basis, with their engineers working inside our team rather than at arm's length. Their commitment to quality and attention to detail truly set them apart.
CEO, Banksathi
They truly understood our vision of putting 'Health in Your Hands' and brought it to life through a beautifully designed, intuitive app. Their team was skilled and aligned with our mission every step of the way.
Director, Dr. Morepen
They executed the core requirements effectively and contributed several valuable suggestions that strengthened the overall solution. Their recommendations on architecture for our voice recognition workflows improved performance, scalability and long-term maintainability.
CEO, Sanskritly
Your idea is 100% protected by our Non-Disclosure Agreement.
You have a Vision, we are here to help you Achieve it!
It's fair to say that we didn't just find a development company, but we found a team and that feeling for us is a bit unique. The experience we have here is on a whole new level.
Founder & CEO, Mana
We came to Ailoitte with a capacity and skills problem, not an idea problem. Six of their people delivered our digital lending marketplace, the web portal and both mobile apps, to specification. I would rate them eight out of ten on project performance, and we are on our third project with them.
Founder & CEO, OpenFactor Technology Group
We brought Ailoitte in when what we had was an idea rather than a product, and they built the first version from scratch. They understood our requirements immediately and built the team we wanted, on time and on budget. Ailoitte was never a one-project supplier for us. We kept them.
Head of Product, Apna
We had a concept and no product. Ailoitte built it from the first MVP through to the version that found its market. We ran the engagement on a time-and-materials basis, with their engineers working inside our team rather than at arm's length. Their commitment to quality and attention to detail truly set them apart.
CEO, Banksathi
They truly understood our vision of putting 'Health in Your Hands' and brought it to life through a beautifully designed, intuitive app. Their team was skilled and aligned with our mission every step of the way.
Director, Dr. Morepen
They executed the core requirements effectively and contributed several valuable suggestions that strengthened the overall solution. Their recommendations on architecture for our voice recognition workflows improved performance, scalability and long-term maintainability.
CEO, Sanskritly
Your idea is 100% protected by our Non-Disclosure Agreement.
