Summary
AssureCare is a US population health company whose cloud platform connects payers, providers and pharmacies. Its care management software coordinates care for millions of people, from utilization reviews and care plans to medication therapy management and patient portals.
Ailoitte has been part of that work for more than four years through a staff augmentation model. Our engineers work inside AssureCare’s teams across several products: the population health module (MedCompass), the EHR module (iPatientCare) and the connected care and pharmacy tools that link them. The engagement is still running today.
About AssureCare
AssureCare is headquartered in Cincinnati, Ohio, with teams in Bengaluru and Ahmedabad. It serves commercial and government health plans; ACOs, IPAs, TPAs and other risk-bearing providers; and retail, community and specialty pharmacies. Its products include MedCompass, AssureRx, Akumen, OptimAIzer and NutraVance.
Across its care management platform, AssureCare reports 53M+ members supported, about 8M Medicaid lives managed, 2,500+ pharmacies and around 50M member care gaps addressed each year. It integrates with enterprise systems, EHRs and clinical guidelines to improve outcomes and lower costs.
This page brings together three earlier Ailoitte case studies on the AssureCare web app, iPatientCare and MedCompass. Read more about our healthcare software development work.
Why a Connected Care Platform Needs a Long-Term Engineering Partner
AssureCare’s software sits between health plans, clinicians and pharmacists, so every release touches regulated workflows used by thousands of people each day. The team needed engineers who learn the domain once and stay.
Three Customers, One Platform
Payers, providers and pharmacies each need their own workflows, portals and reports on a shared data model.
Rules That Keep Changing
CMS rules on prior authorization and interoperability, plus HIPAA, have to be met in every module, every release.
Scale Without Downtime
The platform handles 70,000+ transactions a minute and over a billion member interactions, around the clock.
Continuity Over Years
Several products move at once, so AssureCare needed a team that scales up or down without losing product knowledge.
The Solution: Care Management Software Across Three Connected Modules
Ailoitte engineers build, test and maintain features across AssureCare’s care management software, working in the client’s own sprints and tools. The work below spans the modules we have contributed to over four years.
Population Health Module (MedCompass)
A suite of 20+ modules for utilization management, care management and medication therapy management that can be used alone or together.
- Real-time population identification and risk stratification
- Evidence-based, configurable care plans and multidisciplinary assessments
- Physical, behavioral and social determinants of health in one record
Utilization Management and Prior Authorization
Intake, eligibility, national guidelines and approval automation cut prior authorization turnaround by 50%, with appeals and grievances tracked in the same flow. See our prior authorization automation work.
- Network steerage and gold carding
- Reporting and performance for CMS compliance
EHR Module (iPatientCare)
An EHR built by physicians for primary care, specialty practices and pharmacies, with templates per provider type and a full view of the patient journey.
- Telehealth, secure messaging and smart scheduling
- Integrations for labs, billing and e-prescriptions
- Role-based access and compliance dashboards
Connected Pharmacy Care (AssureRx)
Pharmacists run pre and post dispensing consultations and medication therapy management, and payers and providers receive MTM reports. Read about our healthcare app development work.
- Medication reconciliation and adherence follow-up
- Collaboration between care teams and pharmacists
Provider and Patient Portals
The provider portal brings real-time authorizations, AI-driven caseloads, referrals and care plans together, while the patient portal gives members access to their care, records and education. See patient portal development.
Analytics, Claims and Reporting
Predictive modeling, claims management and CMS-compliant reporting help each customer find care gaps and prove results.
A Staff Augmentation Team Inside AssureCare
AssureCare chose healthcare staff augmentation over a fixed project: Ailoitte engineers join its product teams, follow its processes and stay for the long run, while Ailoitte handles hiring, quality and continuity.
- Engineers embedded in AssureCare sprints and tools
- Developers across multiple tech stacks, matched to each product
- Team size adjusted as products and priorities change
- Product and healthcare knowledge kept across releases
- QA and post-launch support on every module
Learn how to hire a software development team or hire healthcare software developers for staff augmentation.
How the Platform Is Built
One cloud platform serves payers, providers and pharmacies, with web and mobile apps on top of shared services and data.
Web Applications
Next.js and React apps for care managers, clinicians, pharmacists and admins.
Mobile Apps
Android and iOS apps for providers and members.
Node.js Services
APIs for care plans, authorizations, scheduling and messaging.
PostgreSQL Data
Member, clinical and claims data on one shared model.
AWS Cloud
Secure, scalable hosting built for round-the-clock availability.
Integrations
Enterprise systems, EHRs, pharmacies and clinical guidelines.
Built for Regulated Healthcare
Every module handles protected health information for health plans and providers, so security and compliance are part of each release.
What the Partnership Delivers for AssureCare
Four years on, AssureCare runs its connected care platform with an Ailoitte team that knows its products, its customers and its regulations.
Transactions per Minute
Real-time processing across MedCompass, published by AssureCare.
Prior Authorizations
Turnaround cut with automated utilization management workflows.
Medical Decisions a Year
Annual care decisions supported by MedCompass, published by AssureCare.
Continuous Partnership
Staff augmentation across several products, still running.
Platform figures from assurecare.com, last updated .
Why Payers and Providers Need Connected Care Platforms Now
New federal rules and national data exchange are pushing health plans and providers to automate authorizations and share records. That is the demand a connected care platform serves.
Prior Authorization Deadlines Are Live
Since January 2026, impacted payers must decide expedited prior authorization requests within 72 hours and standard requests within seven calendar days.
Source: CMS Interoperability and Prior Authorization Final Rule (CMS-0057-F), in effect January 2026Manual Work Still Costs Billions
More than $20 billion a year could still be saved by moving manual healthcare transactions to automated, electronic workflows.
Source: 2025 CAQH Index via AJMC, May 2026National Record Exchange Took Off
More than one billion health records have now been exchanged through TEFCA, the national framework that connects health networks.
Source: HHS via American Hospital Association, June 2026
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