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Leverage the power of ServiceNow to efficiently bring Ailoitte’s AI
agents into production, driving automation, enhancing productivity, and optimizing business processes.
ServiceNow is a cloud-based platform designed to streamline business operations and enhance service delivery. By offering a suite of tools for IT, HR, customer service, and more, it helps organizations automate workflows, improve efficiency, and provide better experiences for both employees and customers. ServiceNow's user-friendly interface and powerful capabilities drive digital transformation across various departments. Integrating AI agents into your workflows with ServiceNow is no longer a distant dream—it’s a reality. By embedding AI-powered solutions, businesses can automate repetitive tasks, enhance decision-making, and deliver better customer experiences.
ServiceNow covers multiple areas like IT, HR, and customer service, making it a single solution for various needs.
It automates tasks and uses AI to speed up processes and improve efficiency.
ServiceNow can be easily customized to fit a business's unique requirements.
It connects well with other tools and systems for seamless data flow.
ServiceNow helps automate routine IT tasks like incident management, problem resolution, and change management, improving efficiency and reducing manual work.
It provides a single platform where teams can manage all their service requests, IT assets, and workflows, ensuring everything is organized and easily accessible.
You can design and customize workflows to fit your organization's needs, whether it's for IT, customer service, HR, or other departments.
ServiceNow operates on the cloud, meaning it’s accessible from anywhere, is scalable, and doesn't require on-premise hardware.

Citi, a global banking and financial services corporation, uses ServiceNow to centralize its IT service management processes. The platform helps them manage and automate IT service requests, incidents, and changes across a vast network of global users.

L’Oréal implemented ServiceNow to automate both HR and IT services, improving employee experience through self-service portals for onboarding, benefits, IT requests, and more.

Snowflake, a cloud-based data warehousing company, uses ServiceNow for automating service management tasks, including incident tracking, change management, and problem management.

Sony uses ServiceNow’s customer service management solutions to streamline their customer support processes. The platform helps Sony manage customer issues, track service requests, and improve overall customer satisfaction.

DHL uses ServiceNow to enhance its IT operations, allowing it to monitor and manage IT infrastructure, track incidents, and improve response times. The platform helps DHL automate routine tasks, such as system monitoring, ticket management, and service requests.

UC Berkeley uses ServiceNow to manage a broad array of IT services across multiple departments, including managing incidents, service requests, and IT asset tracking.
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