Doctor Appointment

Singapore | HealthTech

A HealthTech App making the OPD experience seamless.

We were responsible for:

Design

Doctor Appointment App - Introduction

The Outpatient Department of any hospital is the one that is filled with instances of chaos and physician burnout stories. The app was conceived on the idea of finding a digital solution to the issue.

The medical industry, on a global scale, is suffering from growing instances of physician burnout, especially in the OPD. Led by issues like massive paperwork, lack of real-time electronic health records, and an improper walk-in system, hospitals find it difficult to manage patients who come in seeking preventive, diagnostic, curative, and rehabilitative care.

Challenges

Development Methodology Shaping Patient Experience Success

We integrated the on-demand doctor appointment app with the best technology and a future-focused user experience. When we initiated the development part of the application, it was clear that we had to focus on both doctors and patient-centric interface and experience. So every feature, and technology that we chose was around the idea that the app should be robust, high concurrency friendly, and extremely easy to use.

While the development process was fairly straightforward, there were 2 critical challenges that we faced:

Ensuring the features and app working met the HIPAA, HL7, and other compliances
In the doctor's version of the application, it was critical that they could manage virtual sessions under different network conditions

As for the second part of the challenge, we relied on video and chat APIs that are known to function in a glitch-free way under multiple network conditions. This way, the doctors were able to connect with patients in real time.

Client Testimony

Doctor Appointment

HealthTech

The Ailoitte team worked relentlessly on the project. We came to them with a very rough idea but they converted it into one that was backed by market and technical validity. The work that they did on the app in the short time frame is beyond commendable.